Terms and conditions

This web site provides a free advertising platform to missing or found pets from anywhere within the UK. Animal Search UK will make no charge for using this website to advertise missing or found pets. Whenever possible Animal Search UK will auto match lost and found records using certain criteria entered by users.

The auto matching facility will use 3 categories to make Matches County, Type of pet i.e. Dog/ cat/ rabbit etc. and date missing or date found. We also strongly recommend that both finders and losers of missing pets keep an eye on all pets that are reported to Animal Search UK on a regular basis by viewing our List all pets page.

Animal Search UK will make every effort whenever possible to ensure that pets are matched and that the details are accurate and up to date.

However Animal Search UK cannot be held responsible in any way if a pet is not matched with a corresponding entry.

Animal Search UK cannot be held responsible for any incorrect details on the web site with regard to description of pets or details of where they’ve been found or lost.

Owners and finders are responsible for ensuring accuracy of the advert that they have placed and re-checking the details once they are displayed on the website. Any errors or admissions should be reported to Animal Search UK as soon as possible by contacting us.

Users of the website must not cause or allow robots or other automated processes to act upon or interact with Animal Search UK’s systems or user interfaces or otherwise without prior written permission from Animal Search UK.

Users must not use Animal Search UK’s website in any way that is detrimental or that causes unreasonable load on Animal Search UK’s systems.

Animal Search UK reserves the right to remove any entry whatsoever without consulting the owner or finder if they deem it appropriate and necessary. Reasons do not have to be given for taking this action by Animal Search UK. We will whenever possible display genuine and verified adverts for as long as it takes to reunite the pets with their owner. However we (Animal Search UK) reserve the right to alter this policy without warning or prior notification to existing users.

Users must not use any of the information contained on the Animal Search UK website for commercial purposes or for their own gain anyone found abusing this rule will be prosecuted whenever possible by the relevant authorities.

Animal Search UK is registered with the Information Commissioners Office with regard to Data protection and personal information we will not disclose personal data to people contacting Animal Search UK until the appropriate security checks have been passed and we are satisfied that you are permitted to discuss a case with our team. In most cases, we would not speak to anyone other than the person who had reported the pet lost or found in the first instance or their parent /guardian.
THE SEARCH SERVICE DESCRIBED BELOW IS OPTIONAL AND IS ONLY CARRIED OUT IF YOU CONTACT US TO REQUEST HELP IN THIS WAY
Our search team explanation and Terms and conditions are here:
Animal Search UK missing pet search team – Terms and Conditions
Animal Search UK’s search team has been established since 1999. The purpose of the team is to assist owners in locating their missing or stolen pets.
We can undertake a variety of enquiries ranging from searching areas of open land and residential areas (Not including people’s homes) but we can search sheds, outbuildings garages etc providing we have permission from the owner of the property. All of our staff are fully insured to enter peoples properties e.g. land, sheds, garages.
We also publicise missing pets using posters and leaflets that include our free phone number. Under normal circumstances this will always be a part of the search.
A minimum order of 15 posters and 150 leaflets will be incorporated into every search quote (unless agreed otherwise with the search team manager), meaning that when we speak to people in the area about your missing pet we can give them the opportunity to call the confidential free phone number after we have left the scene to inform us of any news or information that they might have that they are not prepared to tell us on the day of the search.
The leaflets and posters will all bearing the free phone number which is manned by our call centre and headquarters 24-7. This campaign will also include an email to the all of the rescue centres that we have on our database in the region where a pet is missing from. We cannot guarantee that this is an exhaustive list all of rescue centres in the area, but a list of those successfully contacted will be made available upon an owner’s request.
Whenever possible we are as thorough as we reasonably can be in looking for a pet, but due to the nature of the task we cannot guarantee that we will find the pet. If it later turns out that a pet was found for example deceased in an inaccessible place within a building that had already been searched we cannot be held responsible or liable for not discovering the pet during a search.
This said we will do as much as we can to ensure that no stone is left unturned. Time constraints will always be applicable and we will search for as long as we are paid to do so.
If owners use the smallest search that we undertake – 3 hours of search time – it has to be made clear that we can only accomplish a limited amount in this time. We will generally start a search from the location a pet was last sighted and work in an ever increasing circular area.
Owners are quite welcome to join us on a search and work alongside us as long as they agree to follow our advice and use our expertise and experience to conduct the search in a way that falls into line with our normal practice.

We will, whenever possible, work with an owner to ensure that aspects of a search that an owner would definitely like to be carried out are undertaken, and that the owner is happy with the work that has been done for them.
Payment will normally be required before the search team attend a search. Charges are to be confirmed at an hourly rate upon quotation and will be subject to VAT. Payment can be made by Paypal or bank transfer.
Mileage will be charged at £0.40 per mile both to the location of the search and back to the headquarters or to the search co-ordinators home address (whichever is closer) after the search.
We will charge an owner for maps of the search area when applicable. Owners will be informed beforehand if this is the case in the search for their pet.
If the total search and travel time is in excess of 9 hours when a single search team member is requested then, to fit in with the working time regulations and to take the health and welfare of our staff into consideration, then the owner may be charged an overnight stay fee. This will again be added into quotes where applicable before any work is undertaken.
For stays away from home an incidental expenses charge of £25 per person per day may be made to cover the cost of meals. If this is deemed necessary, this will again be added into quotes where applicable before any work is undertaken.

Whenever possible the Animal Search UK marked search team vehicle will be used to attend a search, but this is not guaranteed as search co-ordinators may use their own vehicles that are not marked with our livery.

Also wherever possible the search team will attend in full, high visibility uniform and identification badges. This will re assure people in the area that we are legitimate callers and will hopefully encourage a positive response from people when door to door enquiries are undertaken.
The equipment that the search team use, ranging from ladders to cat baskets, torches, two way radios etc will be provided as part of the hourly rate cost and will incur no extra charge.

If a search is carried out over a number of days we request that you allow us to recharge the torches and radios in your home. Whenever possible we will use circuit breakers to minimise the risks whilst equipment is being charged.
Under normal circumstances payment is required before a search takes place, unless by prior arrangement, and can either be made by PayPal or bank transfer.
If a pet returns home before the search then a refund will be issued minus any printing costs incurred and/or travel costs incurred if the search team are already on route to the location.
THE POSTER AND LEAFLET ADVERTISING SERVICE DESCRIBED BELOW, IS AN OPTIONAL EXTRA IN ADDITION TO OUR FREE WEBSITE ADVERTISING SERVICE AND IS ONLY CARRIED OUT IF YOU CONTACT US TO REQUEST HELP IN THIS WAY
Our poster and leaflet campaign terms and conditions are here:
Poster service terms and conditions

• The poster service is provided for owners of missing pets on the following basis:

• Under normal circumstances – if a pet is insured insurance companies are quite happy to pay for our services and none of the below should present a problem or concern you in any way as long as you follow the instructions we provide. However we are not allowed to provide advice about what your specific company may cover the cost of so we recommend that you contact your insurance company to discuss with them. If you need details of what our costs are prior to ringing the insurance simply ring us on 01432 761 406.

• We will staff our call centre on a 24-hour a day, 7-day a week basis, and pass on any information of sightings when received within a reasonable time scale (normally within 15 minutes of receiving a call)

• We will make up to three phone calls per individual sighting on the telephone numbers provided by you, and a message will be left for you with full details if you do not answer.

• With regard to payment for the service, if your pet is insured, it is your responsibility to contact your insurance company and confirm that you are covered for ‘advertising and reward’ costs before we carry out the printing. If you are not covered and you ask us to carry out printing then it is your responsibility to pay our bill in full.

• As long as your insurance company are happy in principle with the proposed campaign, it is also your responsibility to request a claim form from them, which they will post to you.

• When you receive the claim form please complete the required details and post back to your insurance company with our invoice and a copy of the poster and the leaflet that we will send to you.

• In normal circumstances the insurance company will then pay us for the cost of our service.

• If you complete this order form then fail to send off the required claim form to your insurance company then we will have no option other than to request that the bill is paid in full by you personally plus an admin charge of up to £75.

• If you have made the necessary checks with your insurance company before we carry out a campaign for you, and you then subsequently send the relevant paper work then any problems resulting with regards to payment will be dealt with Animal Search UK and the insurance company directly.

• Additionally if you do fail to send the paperwork back to the insurance company and we request payment from you personally, if you then fail to pay we will take necessary action to reclaim the outstanding debt from you personally.

• The posters and leaflets remain the property of Animal Search UK ( Tom Watkins ) until they are paid for in full by either your insurance company or you as the person ordering them. If you are paid by your insurance company then you fail to pay Animal Search UK then we will consider this failure to pay as dishonestly appropriating the goods and we will take any action necessary up to and including court action/ prosecution to recover the costs from you.

RETURNS POLICY
Should the posters and leaflets arrive damaged in any way then we will replace them for no charge- if you return the damaged ones to us for inspection. The address to return them to will be supplied if you telephone our headquarters on 01432 761 406.(lines open 9am-9pm) We will also reimburse you for any postage costs you incur.

CANCELLATION OF ORDERS
If your pet returns before the posters etc arrive with you, but when an order has been printed then we will still normally charge the full cost of the service (Call centre phone line being manned, design costs, printing, laminating + postage). However if your pet returns before we print then no charge will be made apart from a £39.00+vat fee for poster and leaflet design.

• Animal Search UK does not guarantee that news will be received from members of the public once a poster and leaflet campaign is carried out.

Our delivery terms for posters and leaflets are:
If ordered before 2pm Monday - Friday then the product will arrive the next working day before 1pm via Royal Mail Special delivery.
We deliver to anywhere in the UK
You can expect delivery to an address you select on your order form whether it be a friend , neighbour, relative, your home or your workplace between the times off 6am-1pm on the agreed day as above. We may occasionally deliver to your home on the day of your order.

You can track your order delivery status online via the website www.royalmail.com. To request your tracking /parcel number plese contact our office between the hours of 9am-9pm 7 days a week. 01432 761 406.




Our poster and leaflet campaign price structure explained here:

Poster and leaflet campaign overview and price list November 2010 onwards
• Our A5 leaflets include colour photos of your missing pet and bear our FREE phone number, our call centre/HQ will receive calls on your behalf 24 hours a day, 7 days a week and 365 days a year. We will of course pass on any details to you as soon as we receive any information about your missing pet.

• The colour A4 laminated posters also include photos of your missing pet and display our FREE phone number, our call centre/HQ will receive calls on your behalf 24 hours a day, 7 days a week and 365 days a year. We will of course pass on any details to you as soon as we receive any information about your missing pet.

• As mentioned above we can pass on any information to you 24/7. This can be done via email, phone or text message.

• Next day delivery to your home, or address of your choice is included in the price. (For most orders placed before 2pm Monday to Friday).

• We will send an email (including a poster and photos of your pet) to all rescue centres on our database, in and around your region.

• Poster display pack, including Cable Ties and Blu-Tac type adhesive (to help you display posters).

• Poster display advice and ideas – emailed through to you.
Campaign Prices
• Will be emailed upon request. Contact 01432 761 406 for full details- 9am-9pm 7 days a week.
Your are advised to contact your insurance company before ordering any of our campaigns, You will need to confirm how much you are covered for with regard to ‘Advertising and reward costs’
The above is not applicable where the cost is being met by the owner of an uninsured pet.
What happens next?
If you would like to see a draft design for your pet then please call our office - we are open 9am until 9pm 7 days a week. Our numbers are 01432 761 406 or 07824 555 987.