Frequently Asked Questions
- I’m anxious that my cat has not come home. What should I do?
- How soon should I start looking?
- I have lost my dog. How do I contact my local council dog warden?
- Should I contact my vet?
- My pet is micro-chipped – do I still need to get in touch with the vet?
- Do I need to inform my microchip database company?
- I have made my own posters about my missing pet - why are yours different?
- What else can Animal Search UK do to help?
- How much does it cost for the search team to look for my pet?
- How quickly can you get a search team to me?
- How many search team members will you send?
- Can you guarantee to find my pet?
- I have found my pet. How do update their details on the website?
- I have forgotten my username and/or password - please help!
I’m anxious that my cat has not come home. What should I do?
By visiting our website you have taken a positive step towards finding your cat. It costs nothing to add their details to our lost pet database, and we will then run our matching service to see whether there have been any found cats fitting that description in your area. We'll be in touch again shortly if there are any immediate matches.
We will also notify local members of our 'pet patrol' with your cat’s description, so they will be keeping a look out whilst they are out and about, and we will keep you informed of any news.
How soon should I start looking?
As soon as your pet’s routine is broken and they don’t return home.
I have lost my dog. How do I contact my local council dog warden?
Please visit this site for details of dog wardens throughout the UK. (http://local.direct.gov.uk/LDGRedirect/index.jsp?LGSL=432&LGIL=8)
Should I contact my vet?
Yes. It’s important to contact all of your local vets. Most people who find a pet tend to report them to their local vet, so if the vets in the area know that your pet is missing, a match can be made quite easily.
My pet is micro-chipped – do I still need to get in touch with the vet?
Yes, you do. The person who has found your pet may not necessarily take it into the vet surgery to be scanned for a chip - they may simply report the fact they have seen your pet in their local area or in their garden. For this reason, it can be useful not to rely too much on the chip, and to inform the vets anyway.
Do I need to inform my microchip database company?
Yes, do make sure that they have your correct up-to-date contact details. This means that if a vet or rescue centre does scan your pet, they can easily contact you within a few minutes.
I have made my own posters about my missing pet - why are yours different?
One of the reasons our publicity campaigns are effective, is that they offer an opportunity for members of the public to phone our free, confidential helpline 24/7. We are often contacted with information that people may not feel comfortable about offering to an owner directly - for example details of a theft, or road accident, or sad news about a missing pet. Owners usually tell us that they’d rather know what has happened, even if it is sad news.
For more information about our publicity campaigns, please contact us on 01432 761 406.
What else can Animal Search UK do to help?
If you've not already checked through our useful help and advice for tracking down your missing pet, it would be worth spending a few minutes having a look through the suggestions there, to find out whether there is anything that you've not thought of already.
In particular, you might be interested to know about our professional Search and Rescue Team who operate throughout the UK, and can offer vital assistance when you need it.
How much does it cost for the search team to look for my pet?
The cost of providing an expert search team to your home address, or wherever your pet is missing from, varies depending on where you are in the country.For a detailed quotation, please phone us on 01432 761 406.
How quickly can you get a search team to me?
We can normally be with you within 48 hours of receiving your phone call.
How many search team members will you send?
We usually recommend a five hour search by two of our team members. However, we can tailor this to suit your needs, and often provide anything between one and six search team members.
Can you guarantee to find my pet?
No. As much as we’d love to be able to promise to find every pet that is reported to us, sadly, it is not always possible. However, in our experience, publicity is key to receiving information about missing pets, and with this in mind, we can guarantee there is more chance of finding your pet, or finding out what happened to your pet if you use one or more of our services.
I have found my pet. How do update their details on the website?
Please login here to update us with news about your pet.
I have forgotten my username and/or password - please help!
Please click here, and we will send you an email confirming your login details.
